Wednesday, 31 December 2014

Hamilton cabbies forced to take driving classes ahead of Pan Am Games

Hamilton will force all 1,200 taxi drivers in the city to pay for retraining this year ahead of the Pan Am Games whether they have bad driving records or not.

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Hamilton cabbies are upset with a new proposal to force them to take driver training ahead of the Pan Am Games.

Barry Gray / The Hamilton Spectator

Hamilton cabbies are upset with a new proposal to force them to take driver training ahead of the Pan Am Games.
By: Matthew Van Dongen The Hamilton Spectator, Published on Tue Dec 30 2014

Hamilton will force all 1,200 taxi drivers in the city to pay for retraining this year ahead of the Pan Am Games whether they have bad driving records or not.

The mandatory $125 “refresher” class will focus on defensive driving, but also includes a Pan Am primer to help cabbies “present the City of Hamilton in a world class way” during a series of soccer games hosted in July, according to the course description.

Cabbies will now be required to do a different refresher course each year through the Taxi Academy, a private training agency contracted by the city.

The mandatory training will “punish” taxi drivers with clean driving records, said Ontario Taxi Workers Union president Mahmud Ali Naimpoor, who argued spiking insurance rates are already pushing some drivers out of the business.

“We’re going to talk to (the city) about it. If you want to make it mandatory for drivers with a bad record, that’s fine. Otherwise, it’s a money grab,” he said, adding drivers resent the lost hours on the job as much as the course fee.

“Insurance has doubled, more than doubled, for some people. This is not helping us.”

Until now, the city has typically only required paid training for new cabbies and those driving accessible cabs subject to new provincial legislation.

The refresher course is timely given the impending arrival of tens of thousands of Pan Am soccer fans in July, not to mention expected road closures and other traffic snarls, said manager of licensing and permits Al Fletcher.

But he added the new training requirement was spurred by a mix of resident complaints, bylaw and Highway Traffic Act infractions, not simply a one-off sporting event.

“We know we have a lot of very good taxi drivers out there,” Fletcher said. “Unfortunately, there are bad apples and they end up affecting how the whole industry is perceived.”

Fletcher said around 300 residents complain to the city each year about taxis, with perceived bad driving accounting for about a third of the complaints in 2013. Those numbers don’t include complaints made directly to the city’s two large cab companies.

Fletcher didn’t have complaints statistics from other years available in a recent interview, or the number of Highway Traffic Act infractions that show up on annual reviews of driver abstracts. But Fletcher said those poor driving records prompt the city to yank about six taxi licences a year.

The city has simultaneously cracked down on taxi bylaw violations, laying 147 provincial offences charges since 2013 covering things like unsafe vehicles and smoking in a cab.

Fletcher acknowledged drivers will balk at the cost of the annual course, but he noted other cities such as Markham already insist on yearly refresher courses for taxi drivers. He said the hope is better training will cut the number of accidents — and eventually, insurance costs.

Taxi drivers in Toronto are required to take refresher training every four years, the cost of which is included in their annual licence renewal fee, says City of Toronto spokesperson Bruce Hawkins. He said he doesn’t foresee any additional training being required ahead of the Pan Am Games.

Some drivers have begun venting about the impending training online.

Hans Wienhold, a driver who ran in the last provincial election for the Libertarian Party, has blogged and emailed local politicians about the issue.

He questioned the value of the original $400 course cabbies were forced to take several years ago, which he said included “stuff that is totally irrelevant to the Hamilton taxi industry but made some bureaucrat feel good and made lots of $$$ for the taxi school.”

“Now we are being told that we must continue paying for the same type of crud or else our means to a livelihood will be revoked,” he wrote.

Councillor Sam Merulla said he has heard from taxi drivers about the course.

But he argued extra training is in the best interest of drivers and the city alike — especially with the prospect of competition looming from contentious ridesharing behemoth Uber.

That company is now connecting riders to drivers via smartphone in hundreds of cities around the world despite concerns the service sidesteps municipal safety regulations.

“If we’re going to support the (existing) industry, it will be because it’s demonstrably safer for the public,” Merulla said.

TLC Driving School owner breaks silence on temporary closing

 For a group of soon-to-be drivers, the experience of getting behind the wheel for the first time was made even more nerve-wracking because they didn't know if they would get all the instruction they needed to get their driver's licenses after the driving school they were attending seemingly closed up shop overnight.

But it turns out the owner didn't shut her school down – 4 Investigates caught up with the owner of TLC Driving School and asked her what was going on.

"Do you know what happened when they came in and they said, 'your school is no good and what you're doing out here is no good," said Julia Gonzales, the owner of TLC Driving School. "It took the fire out of what I was trying to do."

Parents were frustrated after paying for their kids' driving education only to come to the school to find shuttered doors, and were left with unanswered phone calls.

"I paid them, we had a contract for them to help me get my daughter driving within six months, and in the emails, she could care less about the inconvenience for me," said Jenny Peixotto on Dec. 10 after finding out the school had mysteriously seemingly closed up shop.

"When I tried to contact them to get the last session, the driving session for my son, the voicemail was full," said another parent, Liz Parra.

Their kids were midway through driver's education, and parents couldn't reach Gonzales. The parents had paid TLC $280 up front, and students were left wondering if they could ever finish their certification.

The sign at the school still read TLC Driving School, but look in the window and all you can find is antiques and ceramics.

After KOB's initial report aired, Gonzales started contacting parents, telling them the students would have to spend more time driving and that she wanted more money.

"I was really upset because as I had already told her, I had already paid for the hours…all seven behind-the-wheel hours," said one parent.

4 Investigates asked Gonzales why she avoided parents when they were looking for answers three weeks ago.

"We had a staffing issue; my ops manager quit [and] there was nobody to do the reporting," Gonzales said.

She added that the state agency that regulates driving schools determined TLC wasn't adhering to the standards, wanted the school to make drastic changes and forcing some students to add more driving hours.

4 Investigates: "So you were having trouble with your business and with the people who regulate this industry. Did you communicate that to parents?"

Gonzales: "The parents…no."

4 Investigates: "That seems like a mistake on your part."

Gonzales: "Yeah I agree, but I honestly thought the state would understand."

Gonzales admits she could have done things better, which is why after two decades running the school, she is now looking for someone else to manage TLC.

"The management part has been tough for me because I had to come into a management style that was my husband's, and now mine is different," Gonzales said.

During 4 Investigates' interview with Gonzales, she said she would no longer demand additional money on top of what was originally agreed upon, but that she would accept "donations" from parents.

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